Conflict is a normal part of workplace life—but too often, it’s misunderstood, mishandled, or avoided altogether. This module helps teams and leaders shift from fear to clarity by understanding where conflict comes from and how to respond to it more productively.

Through real-world examples, reflection tools, and practical strategies, you’ll explore the roots of workplace conflict, the different forms it can take, and how to approach it in ways that build trust and forward momentum.

I Will Learn How To:

• Recognize common causes of conflict in the workplace, including communication breakdowns, unclear roles, and competing priorities
• Tell the difference between interpersonal, intragroup, and intergroup conflict
• Respond to each type of conflict with the right strategy—not just react
• Notice how power, identity, and working styles shape the way conflict shows up
• Use conflict as a tool for building stronger teams and more open communication
• Create space for dialogue, not just silence or side conversations